Mission Statement: “The City of Saco Information Technology Department provides excellence through technology paired with exceptional customer service.”
Programs and Services Provided:
Desktop Support: We respond to helpdesk tickets and other technological issues. The importance level of the helpdesk ticket indicated by the customer sets the priority and level of service performed. All helpdesk tickets are addressed according to process rules.
Systems: We support twenty-five software systems and ensure that network disturbances are kept to a minimum and email and phone uptime is maintained.
Infrastructure: We oversee both physical and virtual servers as well as desktops, laptops, and workstations for city employees.
- Telecommunication: The IT department supports the desktops, servers, and mobile devices used by city employees. On an annual basis we prepare and execute a computer refresh, which replaces or upgrades the computers in use at the particular site that year.