Frequently Asked Questions
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CITY CLERK'S OFFICE Who informs the public about upcoming Regional School Unit #23 Elections? What ward do I live in? Where do I obtain a workers permit? Why do I have to register my business? Where can I find information regarding genealogy? What is necessary to obtain a marriage license? What are your hours? Where do I go to vote? Will you fax a vital record to me? Where do I register my child for school? How many Camp Ellis parking permits may I obtain? Can a tenant obtain a permit? How can I obtain a "Dump Permit"?
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CODE ENFORCEMENT OFFICE Is my property within a floodplain? What types of businesses can I operate on my property? Can I subdivide or split my property? How is my property zoned? Do I need a license to perform electrical or plumbing installations? How much does a building permit cost? Do I need a permit if I build a deck/porch/garage/etc., the same size and in the same location as the one I am replacing? I own (or operate) a food establishment in Saco and understand that there is a new Food Service Code adopted by the State. Where can I get a copy of these new rules and regulations? Can I build on a private road? I’m having a chimney built. What do I look for? What about smoke detectors? What size must stairways be? Where do I measure setbacks? What other permits may I need before I start my project? Do I need a “fire wall” between my garage and my house? How high must handrails be and how do I measure them? How high must a guardrail be? What is an "egress window" How much lead-time is needed for an inspection? When should I call for an inspection?
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EMERGENCY MANAGEMENT How should I prepare for a disaster? How can I get training for self preparedness? Where do I go if I have to evacuate?
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FINANCE DEPARTMENT How do I register my vehicle on-line? Who do I make my check payable to? What is an SR-22? What is the phone number to the Transfer Station? Does the city accept credit or debit cards? Does the city have license plates at City Hall? What is an excise tax? Do you take sewer payments at City Hall? What are the City Hall office hours? Where do I get a dump permit? Where are you located? Can I have my insurance card faxed over to City Hall? If I'm registering a new vehicle, can I do everything in Saco or do I have to go to a Motor Vehicle branch office? Where do I pay my parking tickets? Are we going to have large item trash pick up? Why can't I get a credit on my excise tax if I still own my old car? Are taxes going up next year? Why do I have to register my dog? When are taxes due?
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FIRE DEPARTMENT Can we burn on the beach? How can I receive a fire extinguisher class? How can I find out about life safety codes? How do I dispose of household hazardous waste? How can I become an EMT? How can I become CPR certified? How can I become a firefighter? How do I install and maintain my wood burning stove? What is Carbon Monoxide? Where do we pay for ambulance bills?
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PARKS AND RECREATION DEPARTMENT How do I get to the Saco Recreation Complex? How do I get to the Saco Community Center? What do you have for Special Events? Does Saco have any outdoor skating facilities? Does Saco have any sliding hills? Do you hold a program if school is cancelled and how do I find out about cancellations? Where can I launch my boat, canoe or kayak to access the ocean or the river? Where do I get a fishing license? Can I rent a park or building for a private function? Do you rent canoes? What do you offer for programs? Where can I take my family swimming? What kind of tree should I plant in front of my house near the street? Who is responsible for street side trees and their maintenance?
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PLANNING DEPARTMENT I'd like to operate a beauty shop/bookkeeping business/massage therapy practice from my home. Do I need a permit? I received a notice in the mail that property near me is proposed for development. What should I do? I just bought an older home in the downtown area. I plan to replace the siding and windows within the next couple of years, and may build a deck off the back. Do I need a building permit? I own a house next to the Saco River and would like to build a garage. I know I need a building permit, but is there any other review required prior to having my contractor get started? We live in a residential neighborhood of single family homes. My husband's parents are getting older, and we've talked about them moving in with us. They would like to maintain some independence, with a separate entrance, kitchen and so forth. Will the City allow us to do this? Saco is growing so fast. I see new houses being built whenever I drive around town. Can't the City do something about this? What is Saco's population? I recently built a new house in a subdivision that is currently under development. Even though I'm paying taxes, the City is not picking up my trash or plowing my street. Why not?
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POLICE DEPARTMENT My neighbors and I are interested in forming a Neighborhood Crime Watch program. Where can I get more information? Who do I call to find out if there is still school on snowy or stormy days? I've lost my power-- who should I call? What can be done about traffic issues in my neighborhood such as speeding vehicles, unsafe driving, and so on? I've been locked out of my vehicle. Can the police department assist me? If I need to be fingerprinted, or if I wish to have my child fingerprinted, whom should I speak with? When is it appropriate to call 9-1-1? I've received a parking ticket. How do I pay it? I would like to contact the officer handling my case. What is the best way to do this? How do I obtain a copy of a police report?
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PUBLIC WORKS Trash collection: What can I do with my blue cart? What if my Street sign goes missing? How do I get more yardage on my transfer station permit? What if I lose my transfer station permit? Where can I bring additional recycling that doesn't fit in my cart? How do I know if I qualify for a transfer station permit? Street lights: What should I do if I notice a street light is out? Trash collection: What do I do if I have overflow (too much) trash? Trash collection: What are the hours of the recycling center? Trash collection: What are the hours of the transfer station? Trash collection: What do I do if I have overflow (too much) trash? Winter operations: Does the city provide sand or salt to residents? Winter operations: What do I do if my mailbox was damaged by a plow? Winter operations: How do I find out if there is a parking ban? Streets: What do I need to do if I plan to do work in the city right of way? Streets: How do I find out about road postings? Streets: What should I do if I notice a pot hole? Trash collection: Is there a way to dispose of items containing mercury (computers, fluorescent bulbs, televisions, etc.)? Trash collection: What can I do with hazardous waste? Does the city have a collection? Trash collection: If I feel I need an additional trash or recycling cart, what do I do? Trash collection: How do holidays affect my trash and recycling collection? Miscellaneous: Who do I call for water or sewer bills? Services: Does the City sell Compost? Trash collection: What if I rent in Saco and do not own a home and I need to use the Transfer Station? Trash collection: What should I do if my recyclables weren't picked up? Streets: Does the City offer a Spring Clean up of roadside debris cleanup? Trash collection: Does the City have large item pick up?
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